I am overly pleased with my first contact with Universal Technical Services.I purchased a used treadmill that had the extended warranty attached to it.
I called them to see if the warranty would be transferable. Their phone system immediately directed me to a "live" representative who was able to answer all my questions in excellent English. The representative was most pleasant during our conversation. He further provided information on my treadmill which I did not have.
At the end of our conversation the warranty was tranferable and that they would send out the updated paperwork immediately.
I have not had this kind of response in dealing with businesses over the phone for quite a while.Very Pleased!!